A. Introduction

1. As an individual, customer or user (“you” / “your”) have the right to withdraw consent previously provided to FPL Consumer Services Private Limited (“we” / “us” / “our” / “FPL CS”) with respect to our usage of your personal information which you may have provided in the process of you using this website i.e., and/or the mobile application ‘OneScore’. You have the right to require us to delete/ forget the personal data relating to you. Right to withdraw consent includes consent provided to us previously for specific use of personal information, storing of personal information, sharing your relevant personal information with third parties, lending partners, credit information companies and consent to contact you. Basis your request, we shall endeavor to purge the personal information provided by you.

However, we reserve the right to retain your personal information to the extent required for below mentioned purposes:

i. Comply with applicable laws;
ii. Enforce our legal or statutory or contractual rights; and/or
iii. To provide any information required by regulatory authorities investing in any fraud or illegal activities.

In addition to the above, if your application for provision of loan or credit card facilities was sent to partner banks / partner financial institutions (“Regulated Entities” / “RE”) for processing or if you have availed any loan or credit card facilities from RE, the RE shall have the right to continue processing your personal information to contact you regarding the application or till such credit facility has been repaid in full, along with any interest and dues payable and/or for such period as may be allowed under applicable law. The RE may require us to retain such information in circumstances when the RE has outsourced any services in relation to its credit products such as collection of dues to us and in such cases, we will be required to retain your personal information.

2. Process for Withdrawing Consent: To withdraw consent or if you want to remove your contact information from all our lists and newsletters, please send an email request to, you can write to us at . The request will be processed, and appropriate steps will be taken to ensure that your decision is respected.

3. Credit information will be permanently deleted on consent withdrawal request and post purging of credit information, you will be notified.

4. We value the trust that you place in us, and we will continue to ensure that consent is handled with transparency, respect, and care.

B. Escalation Matrix

S. No.	Level	Turnaround time (TAT) for first response	Contact person and designation	Contact details
1	Initial Complaint regarding inaccessibility of report	48hrs	onescorehelp@onescore.app	Address: West Bay, 6th Floor, Survey No. 278, Hissa No. 4/3 Pallod Farm, Phase II, Baner, Taluka Haveli, Baner Gaon, Pune, Maharashtra – 411045, India Email: onescorehelp@onescore.app
2	In case no response received on initial compliant within TAT	7 days	servicehead@notification.onescore.app Name: Anand Kandekar Designation: Service Delivery Head	Address: West Bay, 6th Floor, Survey No. 278, Hissa No. 4/3 Pallod Farm, Phase II, Baner, Taluka Haveli, Baner Gaon, Pune, Maharashtra – 411045, India Email: servicehead@onescore.app
3	Consumer having concern with response provided by FPL CS	14 days	grievances@onescore.app Name: Ketan Kulkarni Designation: Grievance Redressal Officer	Address: West Bay, 6th Floor, Survey No. 278, Hissa No. 4/3 Pallod Farm, Phase II, Baner, Taluka Haveli, Baner Gaon, Pune, Maharashtra – 411045, India Email: grievances@onescore.app

Note:

We shall endeavor to do so within above-mentioned TAT of receipt of query/complaint. In case of any delay we will explain why we need more time to respond.