If you have any grievance or complaint, questions, comments, concerns or feedback in relation to the processing of information or regarding this Privacy Policy or any other privacy or security concern related to the App / Website, you can send an e-mail to grievances@onescore.app.

For OnePL related grievances or complaints, you can send email to our grievance officer by accessing the lending partners page (https://www.onescore.app/lendingpartners/) . The grievance redressal officer shall address your concerns within a month from the date of receiving the grievance.

For credit report related grievances or complaints, you can send email to our grievance officer(s) by accessing the credit information company page (https://www.onescore.app/bureaupartners/). The grievance redressal officer(s) shall address your concerns within the timelines specified therein.