Information supplied by you
To avail certain services on our App/Website, you are required to provide some personally identifiable information for the registration process, which includes but is not limited to the following: • Your name • Email address • Mobile number • Permanent Account Number (PAN) • Date of Birth • Gender • Address
While providing your details/documents via the App/Website, including but not limited to personal information as mentioned above, you expressly consent to FPL (including its marketing channels and business partners) to contact you through SMS, call and/ or e-mail and to follow up calls in relation to the services provided through the App/Website, for imparting product knowledge, offering promotional offers running on the App/Website & various other offers offered by our business partners.
The App/Website requires the User to provide consent for keying in or uploading your personal information, as may be necessary to process the User’s application. Any personal information which requires to be keyed in or uploaded is required for enabling hassle free, faster and paperless (to the extent possible) processing of applications for financial products so opted/ availed by you.
Information obtained from Credit Information Companies on your behalf
We obtain your Credit Information Aggregates from Credit Information Companies (CICs) on your behalf. Subsequent data is pulled from the CICs during authenticated sessions in the app. By consenting to use and avail your credit information report through us, you agree that FPL shall be entitled to rely on your authorisation and consent granted by you to us. We may analyse and profile your credit information in order to assist you in being better informed and understand and manage your credit score/rating, identify and inform you of credit products that are likely to be suited to your circumstances, to identify whether you may benefit from additional guidance concerning your credit score and steps you can take to improve your score and credit history etc.
Information automatically collected while using the app or website
We strive to keep automatically tracked information to a minimum by obtaining little or no permissions from the App/Website. However, we may collect information relating to your use of our App such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, access time and time spent. We may also collect information about the screens you view within our App and other actions you take while using our App. We may use third party services for such automatic collection, however no personally identifiable information will be shared with such third parties, unless required under applicable laws.
Use of personal Information
We use your Credit Information Aggregates obtained from CICs to present to you an analysis of your credit profile including detailed information, where available. We shall use the Credit Information Aggregates for limited end use consisting of and in relation to the services proposed to be availed by you from us on the App/Website. We shall not transmit, sell or rent the Credit Information Aggregates to any other third party and the same cannot be copied or reproduced other than as agreed herein. Credit Information Aggregates provided to FPL are solely the property of the CICs and you. We may use the information collected for offering some of our products and services. However, we do not share any information with third parties for soliciting products and services offered by them. Information automatically tracked while using the App or Website allows us to collect statistics about our App usage and effectiveness, personalise your experience whilst you are on our App, as well as customize our interactions with you and also assisting in expanding the scope of our services.
We do not share any of your personal information with any third parties except when it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences.
We take appropriate security measures to protect against unauthorised access. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. All information gathered on our App is securely stored within a controlled database. Access to the servers is password-protected and is strictly limited.
If you are no longer interested in sharing your personal information, please e-mail your request at: email@example.com
. Please note that it may take about up to 7 business days to process your request or disabling our services on the App or Website.
We will retain your information for as long as it is necessary to provide you the services available on the App or Website or your request for termination of your account with us, whichever is later. Post termination of your account, we may continue to use your anonymised data aggregated or in combination with anonymised data of other users. We use this aggregated anonymised data for data analysis, profiling and research purposes. We may keep your contact information along with your application details (if any) for fraud prevention purposes and for the exercise/ defence of a legal claim or for providing evidence in legal proceeding(s).
This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may use the collected log information about you to improve services offered to you, to improve marketing, analytics, or App/ Website functionality.
Confidentiality of your account
The User is solely responsible for maintaining the security of his/her account and must not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at firstname.lastname@example.org
Grievance Redressal Policy